Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. At Prukids all clothing items are made to order specifically for you. Because our products are custom printed on demand, we do not accept returns or exchanges for reasons such as ordering the wrong size, choosing the wrong color, or changing your mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we're here to help.

Please contact us within 30 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem, including the item and, if applicable, the packaging

Once your claim is reviewed, we'll arrange a replacement or issue a refund when appropriate.

Returns & Exchanges

Because each product is printed especially for your order, we cannot accept returns or exchanges for:

  • Incorrect size selected at checkout
  • Change of mind
  • Preference for a different color or style
  • Incorrect shipping information provided by the customer

Please review our size charts carefully before placing your order.

Refunds

If your refund request is approved, your refund will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. We'll work with the shipping carrier and our production partner to investigate and determine the best resolution.

Order Cancellations

Orders begin production shortly after they are placed. Because of this, we cannot guarantee cancellations or changes once production has started. If you need to make a change, please contact us immediately after placing your order, and we'll do our best to assist.

Contact Us

If you have any questions or need assistance with your order, please contact us through our Contact Us page or by email info@prukids.com. We aim to respond to all inquiries as quickly as possible and are committed to making things right if there's an issue with your order.